About Us

Feedback matters

We make feedback easy for you and your customers.


A successful business understands their customers. But to truly stay up-to-date on all of their  needs on a daily basis would require 100% of your attention. Even then, avoiding miscommunication is hard. For your customers, giving honest feedback can be even harder – especially face-to-face.

We wanted to make feedback easy, instant, and private for you and your customers. So, in 2019 we started franqbox as a modern-day alternative to face-to-face feedback.

After a great deal of research we understood: it’s not just about the questions you ask and when you ask them. What really makes a difference is  hearing from your customers in time to respond to their needs.

This is why we eliminated complicated surveys, ranking scales, and the possibility of wrongly timed questions. With franqbox your customers tell you what you need to hear, when you need to hear it. Our software makes sure it’s all in one place and helps you make sense of it in real-time. 

franqbox is made for quick, instant feedback, so that your customers can give it before they are out the door and you can respond to their needs while it still matters.

But don't just take our word for it:

Since our foundation in 2019 we have received a prestigious start-up grant and have been actively supported by the German Federal Ministry of Economics and Technology and The Leibniz University Hannover.