FAQs

Accessing your Business Account

1. Why was my Business Account blocked?

This could be due to the following reasons: - You haven’t confirmed your email withing one week of registering for your Business Account. - We were not able to charge your preferred payment method for your next billing cycle. - You cancelled your Business Account subscription and your subscription period has ended.

2. What happens if my Business Account is blocked?

You will no longer have access to your Business Account, including feedback data, analytics, and instant feedback notifications. If you want to continue using franqbox, you will have 6 months to unblock your Business Account, starting from the day it was blocked. If you haven’t unblocked your Business Account in the stated period, all the data and QR-Pages linked to your Business Account will be permanently deleted from our servers. You will no longer be able to reactivate your Business Account.

3. I can’t log in to my Business Account. What do I do?

Please make sure that: - Your internet connection is working. - You filled in the correct username. - You filled the correct password. If you can’t remember your password, please refer to the I forgot my password section. - Your Business Account is not blocked. If you're still having trouble accessing your account, please contact our Support Team. Your email should include: - Your business name. - Your Business Account number. - The email address associated with your franqbox Business Account. Annual Plan subscribers can get in touch with us using a specially dedicated Priority Support phone telephone number or email. We are here for you Monday to Friday from 9am to 6pm (CET).

Can multiple users have access to one Business Account?

Single-user accounts have one set of login credentials that gives access to the entire Business Account. Coming soon: Multi-user accounts can be accessed by more than one user. Each user has his own login credentials and the Business Account owner can choose what information the different account users have access to.

How do I change my Business Account password?

If you are logged into your Business Account and want to change your password: - On your Business Account, click Settings > Account. - Select Request Password Change and click OK to confirm. - This will automatically send you a password resent link to the email associated with your - Business Account. Don’t forget to check your spam folder. - In the email, click Reset password now. - Enter your new password and click Update.

How do I change the email associated with my Business Account?

- On your Business Account, click Settings > Account. - Select Request email change and click OK to confirm. Your request will be sent to franqbox support and we will contact you as soon as possible to assist you further.

How do I unblock my Business Account?

If you haven’t confirmed your email address: - On your Business Account, next to the prompt “Please verify your email to complete your account setup”, click Resend Link. We will send an email verification link to the email Address associated with your Business Account. Please make sure to check your junk folder. - If you still don’t receive an email from us, please get in touch with our Support Team. Annual Plan subscribers can get in touch with us using a specially dedicated Priority Support phone telephone number or email. We are here for you Monday to Friday from 9am to 6pm (CET). If your preferred payment method was rejected: - Please check that your preferred payment method hasn’t expired. - If your preferred payment method is still valid, you might need to contact your bank asking for more details. Due to privacy policy, franqbox doesn’t receive any details on the reason for this rejection from the banks. - If the problem continues, you can change your preferred payment method. Please note: If you haven’t unblocked your Business Account withing 6 months, all the data and QR-Pages linked to your Business Account will be permanently deleted from our servers. You will no longer be able to reactivate it.

I forgot my password. What do I do?

If you are not logged into your Business Account: - Go to the login page and click Forgot Password? on the bottom right. - Enter your email address associated with your Business Account. - We will send you a password reset link to the email address associated with your Business Account. - From the email, click Reset Password. - Enter a new password. Click Change password. If you are logged into your Business Account: - On your Business Account, click Settings > Account. - Select Request Password Change and click OK to confirm. - This will automatically send you a password resent link to the email associated with your - Business Account. Don’t forget to check your spam folder. - In the email, click Reset password now. - Enter your new password and click Update. If you're still having trouble accessing your account, please contact our Support Team. Your email should include: - Your business name. - Your Business Account number. - The email address associated with your franqbox Business Account.

I no longer have access to the email address associated with my Business Account. What should I do?

If you are logged in to your Business Account, you can try changing the email associated with your Business Account. Alternatively, please send an email to our Support Team. Your email should include: - Your business name. - Your Business Account number. - The email address associated with your franqbox Business Account. We will get back to you as soon as possible. Annual Plan subscribers can get in touch with us using a specially dedicated Priority Support phone telephone number or email. We are here for you Monday to Friday from 9am to 6pm (CET).