FAQs

Pricing

What is your refund policy?

All franqbox fees and charges are non-refundable.

What is your cancellation policy?

You can cancel your Business Account subscription at any time If you cancel your Business Account subscriptions during your subscription period, you will continue to enjoy full access to franqbox services until the end of your subscription period. Once you reach the end of your subscription period your access to your Business Account will be blocked. If you want to continue using franqbox, you will have 6 months to unblock your Business Account, starting from the day it was blocked. During those 6 months your QR-Pages will still be accessible to your customers and they will be able to give feedback. If you haven’t unblocked your Business Account in the stated period, all the data and QR-Pages linked to your Business Account will be permanently deleted from our servers. You will no longer be able to reactivate your Business Account. Please note that all franqbox fees and charges are non-refundable. To avoid being charged for the next billing cycle, all subscriptions must be canceled within the period indicated in your subscription plan: - Annual Plan: 2 months before your renewal date. - Monthly Plan: 48 hours before your renewal date.

I want franqbox to set up my Business Account for me. How much does it cost?

We provide one-time free Business Account setup to our Annual Plan subscribers. All subsequent setups cost 30€/ QR-Page. We charge our Monthly Plan subscribers 30€/ QR-Page setup.

Can I get a discount if I add multiple QR-Pages?

If you want to add more than 10 QR-Pages to your Business Account, we are happy to discuss pricing options with you. Please get in touch with our Support Team to tell us about your requirements. Annual Plan subscribers can get in touch with us using a specially dedicated Priority Support phone telephone number or email. We are here for you Monday to Friday from 9am to 6pm (CET).

How much does a QR-Page cost?

All subscription plans include one QR-Page free of charge for the duration of your subscription. If you wish to add more QR-Pages to your account, the price will vary depending on your subscription plan: - Annual Plan: 10€/month/QR-Page. Billed annually. Billing cycle starts on the day of purchase. - Monthly Plan: 15€/month/QR-Page. Billed monthly. Billing cycle starts on the day of purchase. If you want to add more than 10 QR-Pages to your account, we are happy to discuss pricing options with you. Please get in touch with our Support Team to tell us about your requirements. Annual Plan subscribers can get in touch with us using a specially dedicated Priority Support phone telephone number or email. We are here for you Monday to Friday from 9am to 6pm (CET).

Do I have to pay extra to get the franqbox Business App?

No. The franqbox Business App is included in your Business Account. Simply download the franqbox Business App and enter your Business Account details (email and password) to log in and start using the app.

I have a seasonal business and would like to use franqbox only at certain times of the year. Is that possible?

At the moment we don’t provide seasonal plans. However, we are always trying to find the best possible solution for each business. Do get in touch with us if you would like to discuss options that work for you or have suggestions on how we can improve.

Can I make quarterly payments?

At the moment we don’t offer quarterly payments. However, we are always trying to find the best possible solution for each business. Do get in touch with us if you would like to discuss options that work for you or have suggestions on how we can improve.

Can you provide one invoice with all of my account transactions on it?

Of course. If you wish to receive one invoice with all your purchases on it, please contact franqbox support.

How can I see my billing history?

- On your Business Account, go to Settings > Account. - Click on Manage my subscription. - You will be asked to enter your email address to log in. Enter the email address associated with your Business Account and click Continue. - You will be sent a one-time password to the email address associated with your Business Account. Please remember to check your junk folder. If you do not receive a one-time password, click “Resend the one-time password”. If the problem continues, please get in touch with our Support Team. - Enter the one-time password in the next window and press Login. - Click Billing History.

How do I get an invoice for a past payment?

- On your Business Account, go to Settings > Account. - Click on Manage my subscription. - You will be asked to enter your email address to log in. Enter the email address associated with your Business Account and click Continue. - You will be sent a one-time password to the email address associated with your Business Account. Please remember to check your junk folder. If you do not receive a one-time password, click “Resend the one-time password”. If the problem continues, please get in touch with our Support Team. - Enter the one-time password in the next window and press Login. - Click Billing History. - Click Download next to the purchase you would like to get an invoice for. - Click on the payment method you wish to delete and then Remove payment method > Confirm. Your payment method has now been deleted.

Do you provide invoices?

Yes. After each purchase, you will automatically be sent an electronic invoice to the email address linked to your Business Account. You can also access all of your invoices online from your Business Account Billing History. If you require a paper-based invoice, please get in touch with us so that we can send it to you by post.

How can I remove a payment method?

- On your Business Account, go to Settings > Account. - Click on Manage my subscription. - You will be asked to enter your email address to log in. Enter the email address associated with your Business Account and click Continue. - You will be sent a one-time password to the email address associated with your Business Account. Please remember to check your junk folder. If you do not receive a one-time password, click “Resend the one-time password”. If the problem continues, please get in touch with our Support Team. - Enter the one-time password in the next window and press Login. - Click My payment methods - Click on the payment method you wish to delete and then Remove payment method > Confirm. Your payment method has now been deleted.

How can I add a new payment method?

- On your Business Account, go to Settings > Account. - Click on Manage my subscription. - You will be asked to enter your email address to log in. Enter the email address associated with your Business Account and click Continue. - You will be sent a one-time password to the email address associated with your Business Account. Please remember to check your junk folder. If you do not receive a one-time password, click “Resend the one-time password”. If the problem continues, please get in touch with our Support Team. - Enter the one-time password in the next window and press Login. - Click My payment methods > Add new. - Fill in the new payment method details and click Add. - You will be able to choose if you want to set this as your primary payment method, or your backup payment method. Then click Update.

What is the “backup payment method”?

This is an additional payment method you may choose to add to your Business Account. In case your primary payment method fails you purchases will automatically be charged to your backup payment method.

What is the “primary payment method”?

This is the payment method you have attached to your Business Account, marked as “Primary”. All transactions and subscription payments will be charged to your primary payment method.

Why was my card charged twice?

When you make a purchase, your bank makes a reservation on your account. Sometimes, this reservation isn't released when the actual withdrawal is made and it appears as if we have debited your account twice. The reservation is usually released within a couple of working days. If the problem continues, please contact our Support Team.

My payment method was rejected. What can I do?

If you are signing up for a new Business Account with a Credit Card: - Please check if you filled in the correct billing details, such as your card expiration date and CVC code. - If your data is correct, you might need to contact your bank asking for more details. Due to privacy policy, franqbox doesn’t receive any details on the reason for this rejection from the banks. - You can also try using another payment method by pressing Edit in the subscription payment popup window. If you are signing up for a new Business Account with PayPal: - If you are paying with a credit balance on your PayPal account, please ensure, that you have sufficient credit on your account. - If you pay using an external payment method, associated with your PayPal account, similar issues can arise like those indicated above (Credit Cards). - You can also try using another payment method by pressing Edit in the subscription payment popup window. If your annual/ monthly automatic subscription payment was rejected: - Please check that your preferred payment method hasn’t expired. - If your preferred payment method has expired, please change your preferred payment method. - If your preferred payment method is still valid, you might need to contact your bank asking for more details. Due to privacy policy, franqbox doesn’t receive any details on the reason for this rejection from the banks. - To make sure that your Business Account is not blocked, you can try using another payment method. If the problem continues, please contact our Support Team. Annual Plan subscribers can get in touch with us using a specially dedicated Priority Support phone telephone number or email. We are here for you Monday to Friday from 9am to 6pm (CET).

Are my payment method details secured?

Yes, absolutely. We make sure that your payment information and billing data are and will always be secure. Please refer to our Privacy Policy for more details.

What payment methods do you accept?

We accept most major credit cards, including Mastercard and Visa. We also accept PayPal.

Do you offer alternative subscriptions?

Not at the moment. We’re still growing and learning about your needs, so are happy to discuss your specific requirements. Do get in touch with us so that we can come up with the best solutions and pricing options tailored to you.

Does franqbox offer discounts?

Our Annual Plan subscription gives you a 33.33% discount and access to premium features. For more details please see our Pricing page and keep an eye out for our latest promotions on our Main page. We’re still growing and learning about your needs, so are happy to discuss your specific requirements. Do get in touch with us so that we can come up with the best solutions and pricing options tailored to you.

Do you offer a free trial version?

We really want our customers to see the advantages of using franqbox over a longer period of time, so we do not offer any short trial versions. A franqbox demo version would not do justice to franqbox’s full capacities.

What currency will I be charged in?

At the moment all of our prices are listed and charged in EUR. If your credit card/ PayPal is not in EUR, it will automatically charge in their own currency. Please note that you will be charged a foreign exchange fee by your credit card company/ PayPal. However, the difference should only be minimal.

Are there any hidden fees that I should expect on top of my subscription fees?

No. All of our pricing is transparent, and you will not be charged anything extra unless you decide to add additional features to your account. For a detailed overview of the subscription plans, their features and prices, please refer to out Pricing page.

How do franqbox subscriptions plans work?

When you first sign up with franqbox you can chose between an Annual Plan or a Monthly Plan Business Account subscription. This will set the billing cycles and conditions of your Business Account. If you choose to purchase additional QR-Pages you will be charges based on the conditions of your Business Account subscription plan. All QR-Page purchases work on a subscription basis and will automatically renew at the end of each billing cycle unless you cancel them. Each billing cycle begins on the first day of the purchase. If you need to cancel your Business Account, or QR-Page subscription(s), we suggest you do so before your subscription renewal date, to avoid being charged for the next billing cycle. The deadlines for cancellation are as follows: - Annual Plan: 2 months before your renewal date. - Monthly Plan: 48 hours before your renewal date. Please note that all franqbox fees and charges are non-refundable. For more details see our Pricing page.

How much does Franqbox cost?

We currently offer two subscription plans: Annual Plan: 30€/month, billed annually. Monthly Plan: 45€/month, billed monthly. All of our subscription plans include one QR-Page and QR-Poster, capability to collect feedback about your team members, unlimited feedback responses, Boxes and data storage, real-time feedback notifications and analytics, as well as our franqbox Business App. You can also choose to purchase however many additional QR-Pages you need. For more details please see our Pricing page.